What Are the Most Requested Services by Travellers?

Planning your vacation should be an exciting first step in your journey. However, the reality can often be overwhelming. Many travellers find themselves buried under a mountain of research, feeling stressed about making the right choices.

If you're feeling swamped by the amount of information available, you’re not alone! While some travellers enjoy analyzing every option, most of our customers simply don’t have the time—or interest—to sift through all the details.

A recent study conducted by Ipsos-Reid in 2026, focusing on our Canadian travel agency network, reveals that travellers are increasingly relying on human expertise. This trend is driven by several factors, including the unreliability of artificial intelligence in handling complex or customized itineraries. This underscores the growing importance of Travel Advisors and the value they provide.

Let’s explore some of the most sought-after services that make travel experts a smart choice for ensuring you feel truly “on vacation.”

The 6 Most Important Tasks to Entrust to Your Travel Advisor

1. Managing Complex Itineraries

Are you planning to visit three countries in two weeks? Are you organizing a multi-generational family vacation or a remote expedition that involves sports equipment or requires special visas and permits, such as traveling to the Galapagos? Perhaps you have an itinerary that includes multiple modes of transportation? Coordinating flights, trains, and ferries across different time zones can be quite complicated.

Our Travel Professionals are masters in the art of assembling these multi-destination puzzles. Thanks to their expertise and sense of coordination, they maximize every moment of your stay once you're there.

2. Handling Unforeseen Events

Travel can sometimes take unexpected turns, such as flight cancellations, unpredictable weather, or strikes affecting local transportation. When you organize your trip by yourself, you often have to manage these challenges on your own. When you work with a team of travel experts, you have support to help navigate these situations. We can assist with cancellations, rebooking flights, or adjusting accommodations. While we handle these logistics, you can focus on enjoying your trip.

Additionally, booking through a certified agency provides financial protection. Depending on where you live, you may be covered by the indemnity funds of Quebec (FICAV), Ontario (TICO), or British Columbia (CPBC), offering some reassurance in case of supplier bankruptcy, which isn't typically available when booking online independently.

Don't be put off by oversized luggage; we're here to make your life easier.

3. Visas, Entry Forms, and Health Regulations

Travel Advisors handle all the technical aspects, including visa verification and entry protocols, to ensure your project is as hassle-free as possible. By cross-checking our research with official government sources, we make sure you have accurate and up-to-date information.

While we can provide information about health requirements and recommended vaccinations for your destination, we are not health professionals. Therefore, we advise you to consult a travel health clinic 6 to 8 weeks before your departure for personalized recommendations based on your specific situation.

4. Crafting a tailor-made package, from land to sea

Planning a tailor-made trip—whether it's for a land tour, an all-inclusive resort, or a cruise—may seem straightforward, but it involves a multitude of important details.

Transportation: Handling logistics like securing realistic buffer times between connections, selecting the right transit options, or evaluating if a day-before arrival is best for a relaxed start.
Accommodation: Verifying property nuances such as guaranteeing true adult-only tranquility away from family areas or identifying room category or cabin locations that maximize views while minimizing motion sickness.
Family logistics: Managing family dynamics like confirming interconnected room availability or checking if the hotel’s Mini Club can group siblings of different ages together.
Option choices: Sifting through add-ons like navigating the fine print of beverage and Wi-Fi packages, or ensuring pre-booked excursions match everyone's pace.
Health and safety: Checking behind-the-scenes details such as verifying the presence of smoke detectors or ensuring properties follow strict protocols for food allergies.

Your Travel Advisor is well-versed in navigating these complexities, both on land and at sea. By expertly combining all aspects of your journey, they create a seamless itinerary tailored to your preferences. This way, you can enjoy a completely personalized experience without the stress of logistics.

5. Inclusive and Special Needs Planning

Every traveller is unique, and the world should be accessible to everyone. Whether you need a wheelchair-accessible room, gluten-free meals, a crib for your toddler or LGBTQ+-friendly accommodations, our Travel Professionals take care of every detail. We communicate directly with airlines, hotels and tour operators to ensure your needs are met.

Because travel should always be synonymous with freedom, respect and enjoyment, with no compromise.

Giving yourself real peace of mind

Your vacation time is precious, and an investment. Partnering with a Travel Professional allows you to trade travel stress for expert guidance. From designing intricate international itineraries to managing unexpected changes behind the scenes, we manage all the details so you can leave fully informed and truly relaxed.

Additionally, as part of one of the largest travel agency networks in Canada, we can provide you with exclusive deals and benefits that you won't find on your own (subject to availability).

Ready to enjoy total peace of mind on your next adventure? Contact one of our Travel Professionals today to start building your perfect getaway!

Contact a Travel Professional

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Photo credit: Getty Images.